GETBESTFLOWERS.COM (A Division of Punsons Flora) (“site” or "us" or "we") is committed to protect our customers’ privacy. We recommend it is important that you fully understand the TnC (terms & conditions) under which we use the information we gather from you through the use of our site linked to, the URL:
www.getbestflowers.com and through the use of any of our co-branded or private label sites we maintain with one or more of our business partners (which website contains a link to this privacy policy or whose URL address contains any of the root URLs "www.getbestflowers.com”. We recommend you to read this Policy carefully to understand how we will use and protect your personal information. We will never share your personal information with anyone except as described in this Policy.
Punsons Flora, understands and respects the importance of maintaining the privacy of our customers, registered members ("Registered Users") and non-registered members / users, and has established this Privacy Policy as a result. The purpose of this Privacy Policy is to inform you about:
- What Personally Identifiable Information do we collect from you?
- Why we require information from you?
- How we gather it?
- How we utilize it?
- Security
- Special Offers and Updates
- Press Releases and Newsletters
- Legal Disclaimer
- Links and Search Results
- Changes in this Privacy Statement
Note: You must be 18 years or older to use, subscribe or register as a member of Punsons Flora’s www.getbestflowers.com.
- What Personally Identifiable Information do we collect from you?
In order to better provide you with numerous products and services, each of our Sites collects two types of information about its visitors: Personally Identifiable Information and Non Personally Identifiable Information. Our primary goal in collecting information from you is to provide you with a smooth, efficient and customized experience while using our Sites.
Personally Identifiable Information: "Personally Identifiable Information" refers to information that lets us know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information is requested when you register with us, order a product or service, fill out surveys, participate in contests, and correspond with us, or otherwise helper information, for instance, through the use of one of our greeting. Personally Identifiable Information might include your name, mailing address, telephone number, mobile phone number, email address, and other identification and contact information. If you are using a greeting, email a friend on one of our Sites, we may ask you to provide the name, mailing address, email address, telephone number, mobile phone number, age, date of birth, so that we may send them or you an email about an event that could be made more special with the gift of our products. We may also collect certain financial information, like your credit card number (or a check or money order if using such payment method while ordering via mail); whenever we do so, we will attempt to provide a link to this Policy so that you can confirm how this information will be used. With this information, we can fill your service and product orders and better provide you with personalized services.
Non Personally Identifiable Information: "Non Personally Identifiable Information" refers to information that does not identify a specific individual by itself or in combination with other information. We may gather certain information about you such as age, date of birth, gender information that may reveal one's religious background, as well as consumer purchasing information based upon where you shop on any one of our Sites. This information may be compiled and analyzed on both a personal and an aggregated basis. This information may include the website's Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL is the global address of documents and other resources on the Internet. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the Internet. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet, allowing Internet servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop. We do not use cookies on this site. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. And also we do not use clear gifs in our HTML-based emails. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users and to let companies know which emails recipients have opened, allowing them to gauge the effectiveness of certain communications and the effectiveness of their on-line marketing campaigns. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence.
- Why we require information from you?
Punsons Flora gathers personal information to help improve our customer service and products, to communicate with you, to process your orders on time, to provide personalized and enhanced shopping experience, to send our customers' friends or loved ones greetings, emails or hints to send our products through a greeting, email a friend or hint service, and to send service and promotional emails, of special offers and discounts from us and to inform you.
- What information & how do we gather?
Our primary goal in collecting personal information is to provide our guests with a superior customized online experience. Among other things, we use customer contact information to fill orders, contact to inform them of their order status, to send our customers' friends or loved ones greetings, emails or hints to send our products through a greeting, email a friend or hint service, and to send service and promotional emails.
We may perform surveillance of aggregate customer behavior. This allows us to appraise relative customer interest in the various areas of each of our Sites for product improvement purposes and to improve the design of our Sites. Any information we collect is used for our own internal purposes to improve the content and navigation of our Sites, to enhance users' experiences when visiting our Sites, to customize the content and/or layout of our pages, and to provide the services required by an individual user. We may also use information to inform consumers about updates to our Sites, to complete user initiated transactions, to trace false orders and to contact consumers directly, for marketing purposes. We may then use this acquired information to enhance our services or marketing efforts to you or your loved once. Apart of this, we may inquire about to update you or your recipients' personal information in our records through third party services that provide updated names, emails, addresses, phone numbers, birth dates and other information.
We gather information through our Web Site, emails, and telephone, including when you:
- While you place an order,
- Tracking or modify order.
- Through Surveys and Polling.
- Through Newsletters & Promotional Emails.
- While participate in our forums, product review, surveys, contests, promotions, wishes for suggestions/feedback and membership registrations.
- Depending on how you are interact with us; we collect some or all of the following types of information:
- Your name, address, telephone number, email address,
- Billing information (credit card number, expiration date and billing address),
- Gender and birth date, if you choose to enter such information,
- Products purchased and occasion type
- Message and gift recipients' names, addresses, telephone numbers and email addresses, and
- Other information you provide to us, including user submissions
Information you provide to us may be collected by us even if an order, registration, or other process is started but not completed or otherwise cancelled. Members may also add to their Address Book the name, address and telephone number of friends or other persons to whom they may wish to send gifts or expressions. Only Members have the right to view and edit their Address Book entries.
- How we utilize it?
Our primary goal in collecting personal information is to provide our guests with a superior customized online experience. Among other things, we use customer contact information to fill orders, contact prior purchasers to inform them of their order status, to send our customers' friends or loved ones greetings, emails or hints to send our products through greetings email a friend or hint service, and to send service and promotional emails.
- Security
The security of your personal information is important to us. We do not use any encryption on our forms, as we do not collect credit card numbers, social security numbers or any other sensitive information that can be used in identity theft.
- Special Offers and Updates
We may occasionally send you information on products, services, special deals, and promotions. Out of respect for your privacy, we present the option not to receive these types of communications.
- Press Releases and Newsletters
If you request to receive our press release(s) or newsletter(s), we will use your name and email address to send these documents to you. Out of respect for your privacy, please contact us if you subsequently wish to be removed from this mailing list.
- Legal Disclaimer
From time to time, we may be required by law enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate governmental authorities. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
If you no longer wish to receive our press releases, newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at query@getbestflowers.com.
- Links and Search Results
Each of our Sites may link to other sites operated by third parties. This Web site contains links to other sites that are not owned or controlled by Punsons Flora. We do not endorse the content of other sites, and cannot warrant that these sites do not contain viruses or other features that may adversely affect your computer. Please be aware that we, Punsons Flora, are not responsible for the privacy practices of such other sites. By using any one of our Sites to search for or link to another third party site, you agree and understand that you may not make any claim against us for any damages or losses resulting from your use of our Site to obtain search results and/or to link to a third party site. However, if you have a problem with a link from any one of our Sites, please notify us at info@getbestflowers.com. We will investigate the link and take appropriate action.
- Changes in this Privacy Statement
If we decide to change our privacy policy, we will post those changes to this privacy statement on the homepage and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it periodically. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
